I had a package coming from Taiwan and the vendor chose DHL as the carrier. As soon as I saw that, I got worried because DHL has a notorious reputation of losing packages. Read here if you care to find out more.
The vendor chose International Express meaning the package was supposed to be delivered on the next business day. The item was shipped on 4/7, which means delivery should be made on 4/8. I checked their tracking page and by 9:39am on 4/8, the page already said "with delivery carrier." That looked good. I waited. Waited. And waited. I got home around 6:30 and still no sign of my package. I called up DHL and asked them where was my package (because DHL deliveries for my buidling are usually made around 3pm) and the lady told me deliveries could be made up until 8pm. So I waited. Waited. And waited. 8pm came and still no sign of my package. I checked online tracking and it still said "With delivery courier." I called up DHL again and the lady asked me to hang up so she could talk to her manager. 8:30 came and the manager called back. A nice lady indeed. She said she just spoke to the driver, and it looked like the package was scheduled for delivery tomorrow. I had read enough about DHL's delays that I wasn't enough going to fight with her. I said fine. And she even asked, "Oh, Will you have someone at home to sign for the pacakge tomorrow?" I said my doorman will be there by 4. She said, "Fine, I will speak to the driver and make sure he delivers after 4."
Everything looked fine. Or so I thought.
Got into my office this morning and I just happened to refresh the DHL tracking page I had left open yesterday. And then I just had to scream. It says, "Delivered, 4/8 at 3pm." The funniest part was, it was supposedly signed by ME!!! HA! So since I was having so much fun with it, I decided to click on the "Check for proof of delivery" button which was supposed to give me a picture of "my" signature, and lo and behold, it said, "Error!!!"
So I called up DHL again and the lady said, "Well, according to our records, your item was delivered yesterday. " I said, "Well, unless I have the ability to be at two different places at the same time, I was definitely not home at 3pm yesteday, let alone signing for my package." Then she said, "Well, did you check with your neighbor?" That just blew me up. Checking with my neighbor??!!! It's MY package for God's sake, WERE YOU FREAKING SUPPOSED TO DELIVER IT TO MY NEIGHBOR IN THE FIRST PLACE AND HAVE THEM SIGN MY NAME???????!!!!!! WTF!!!!!
So now they are doing "some research" on my package, and for all I care, my pacakge is lost. And here is my guess at what happened. Basically, they lost my package. So when I called up last night to find out more about it, they freaked out and figured that someone ACTUALLY cares about the package. So to shirk responsibility, they changed my delivery status to "delivered," and since my name is listed as the recipient on their records, it was simple enough for them to put my name down as the signee for the package. Of course they can't produce a copy of my signature because I never freakng signed. But let's blame it on stupid computers. OMG, problem solved!!! How easy was that??!!
Just a word of wisdom to those who are even considering using DHL: THIS IS THE MOST IRRESPONSIBLE SHIPPER OUT THERE, AND I CAN FORESEE IT BEING PUT OUT OF BUSINESS VERY SOON. DO NOT USE IT OR YOU WILL MOST LIKELY HAVE TO GO THROUGH THE SAME CRAP I DID!!!!
Use UPS or FeDEX. They've never lost any of my packages and packages are always left discreetly. Especialy FedEX, very prompt and courteous.
I am definitely reporting DHL. Although I doubt it will do much harm to the irresponsible business, at least someone will have a record of it.
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